Refund policy
At Zulfara, we take great pride in the quality of our products. Please read our policy carefully before placing an order.
All Sales Are Final: Due to the nature of hair care and personal care products, we strictly do not accept returns or exchanges once the product has been delivered, opened, or used. This policy exists to maintain the highest hygiene and safety standards for all our customers.
We Only Accept Claims For:
- Sealed bottle received broken or leaked
- Wrong product delivered (different from order)
- Product never delivered
How To Claim: You must contact us within 24 hours of delivery with:
- Clear unboxing video (required no exceptions)
- Photos of damaged/wrong item
- Your order number
Contact: WhatsApp 0304-7333677 or contact@zulfara.com
Important: Claims submitted after 24 hours will not be entertained. Unboxing video is mandatory for all damage claims (no video, no claim).
Approved claims will receive a replacement product only, no cash refunds unless replacement is unavailable.
Refund if applicable will be processed within 3-5 business days via JazzCash/Easypaisa or bank transfer.